SWilvet South Emergency Veterinary Hospital – SMS Program/Service Privacy Policy

 


Effective Date:
 November 1st, 2024

Wilvet South Emergency Veterinary Hospital (“Wilvet South,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal information. This SMS Program/Service Privacy Policy explains how we collect, use, store, and protect your information when you use our SMS communication services for updates, reminders, and other pet care-related messages. By consenting to receive text messages from Wilvet South, you acknowledge and accept the practices described in this policy.

1. Information We Collect

We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, client agreement, or third-party reservation systems. When you communicate with us via text message, we may collect the following types of information in order to facilitate SMS communications:

  • Personal Information: Including your name, phone number, and pet’s information.
  • Visit Details: Information about clinic visits, medical treatments, and care schedules for your pet.
  • Communication Preferences: Information about how and when you prefer to receive messages from us.

2. How We Use Your Information

We use your data solely for sending updates and reminders related to our products or services. We use your information to:

  • Send you text messages regarding your pet’s care, including status updates, medical instructions, and follow-up care.
  • Communicate with you about billing or account-related matters concerning your pet’s treatment.
  • Provide emergency care information when necessary.

3. How We Protect Your Information

We are committed to protecting your privacy. We protect your data with secure storage measures to prevent unauthorized access. We take reasonable steps to ensure your personal information is kept secure and confidential, including:

  • Using secure, encrypted communication channels.
  • Restricting access to your information to authorized personnel only.
  • Complying with relevant laws and regulations regarding data protection.

4. Third-Party Providers

We use a third-party service provider to send SMS messages. This provider is contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing our SMS communication services. No mobile opt-in will be shared with third parties for marketing purposes. We do not share your data with third parties for marketing purposes. Wilvet South will not sell, rent, or share the collected mobile numbers.

5. Opting In and Opting Out

  • Opting In: By consenting to our SMS program, you agree to receive text messages from Wilvet South related to your pet’s care.
  • Opting Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to info@wilvetsouth.com or 541-838-0577. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hrs. Once you opt out, we will no longer send you promotional or non-essential messages. You may still receive essential messages related to ongoing care for your pet if necessary.

6. Message Frequency and Costs

Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. You will receive text messages based on your pet’s care needs, which may include reminders, care updates, and emergency alerts. Messages are recurring and message frequency will vary. Please be aware that standard message and data rates may apply, depending on your mobile carrier and plan. Contact Wilvet South at 541-838-0577 or info@wilvetsouth.com for HELP or to STOP receiving messages.

7. Data Retention

We will retain your personal information as long as you are subscribed to our SMS service. You may request deletion at any time. If you opt out of our SMS program, we will delete your contact information from our messaging system, but we may still retain your information in accordance with our general privacy policies.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct or update your information.
  • Request the deletion of your information, subject to legal and regulatory obligations.

If you wish to exercise any of these rights, please contact us using the contact information below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about our SMS program or how we handle your personal information, please contact us at:

Wilvet South Emergency Veterinary Hospital
Phone: 541-838-0577
Email: info@wilvetsouth.com
Website: wilvetsouth.com